Privacy

Data protection legislation aims to ensure that individuals have a high level of control over their privacy and personal data. It is equally important that you understand what personal data is collected and how it is used. That's why this notice is designed to provide you with these facts.

This service has a great advantage called door to door. BATCHO Transport & Logistique takes care of all administrative and customs formalities.

Commercial relations

What personal data do we need?

• Identity and contact data (surname, first name, e-mail address, etc.).
• Commercial data (contract / order / purchase / usage history / services and products...).
• Accounting (invoices, payment data, etc.).
• Customer service history (details of customer contact, exchanges, etc.).

Why do we need it?

We use this information for the performance of a contract to which you are a party or for the execution of pre-contractual measures taken at your request.

Customer service

• Identity and contact data (surname, first name, e-mail address, etc.).
• Professional data (organization name, position, etc.).
• Service data (details of the services and products you have requested or that we have provided to you or your organization).
• Marketing data (preferences for receiving marketing information and preferences for communication channels).
• Special interests and commitments (professional and personal interests, interactions and commitments with BATCHO Transport et Logistique, participation in events, etc.).

Why do we need it?

We use this information to :

• To inform you about services, offers, operational issues and offers/rate changes that may be of interest to you and to help us develop new products and services.
• To develop our sales profiles and analyze our sales trends and profiles.
• To evaluate the customer experience and measure customer satisfaction, to understand customer requirements and expected service levels. This can lead to the implementation of local action plans to improve your experience.
• To provide analysis.

We provide you with marketing information after you have, where legally required, opted in to receive such communications. We use your personal information by virtue of our legitimate interest in developing our business, unless your interests or fundamental rights and freedoms prevail. We will give you the opportunity to withdraw your consent at any time.